1. Accommodation
   Booking Confirmation: Accommodation bookings are confirmed upon receipt
   of a deposit as outlined below.
   Room Allocation: The agency will make every effort to meet specific room requirements
   Requests but cannot guarantee specific room types, views, or beds
   configurations.
   Check-In/Check-Out: Check-in and check-out times vary depending on the
   hotel or cruise. Travelers should confirm these times directly with the agency
   before arrival. Early check-in and late check-out requests are subject to
   availability and may incur additional charges.
   
   
2. Domestic Flights
   Flight Confirmation: Flight bookings are confirmed upon receipt of a deposit.
   Any changes to flight details are subject to airline policies and additional fees.
   Baggage Allowance: Baggage policies vary by airline. It is the responsibility of
   the traveler to verify and adhere to the airline’s baggage rules.
   Flight Changes: Changes or cancellations are subject to airline policies and
   May incur additional charges.
   
   
3. Special Requests
   Requests Handling: Special requests (e.g., dietary requirements, accessibility
   needs) will be forwarded to the service providers. While we will make every
   effort to accommodate these requests, we cannot guarantee that all requests
   will be fulfilled.
   
   
4. Complaints
   Resolution Process: Any complaints should be reported to the agency
   immediately upon discovery. We will assist in resolving all complaints.
   Formal Complaints: Complaints should be submitted in writing within 7 days of
   the end of the travel period. We will investigate and respond within a
   reasonable timeframe.
   
   
5. Acceptance of the Agreement
   Agreement Confirmation: By making a deposit, travelers agree to these terms
   and conditions. Full payment of the balance confirms acceptance of all terms
   outlined.
   
   
6. Payment
   At Egypt Tours Transfers, we use secure and trusted payment gateways to
   ensure all transactions are safe and encrypted. We accept major international
   credit/debit cards and corporate payment solutions for your convenience.
   Bookings are confirmed only after successful payment, and any currency
   conversion or bank fees are the traveler’s responsibility.
   
   
7. Deposit
   Hotel, Domestic Flights, and Tours: A deposit of 35% is required to confirm
   Bookings for domestic flights, hotels, and day tours.
   Nile Cruises & Dahabiya: A deposit of 50% is required to confirm bookings for
   Nile cruises and private luxury Dahabiyas.
   
   
8. Refund
   General Refund Policy: Full refunds are available for cancellations made more
   than 30 days before the start of the travel period. Refunds will not be issued
   for cancellations made within 30 days of the start of the travel period,
   regardless of the reason.
   
   
   Cruises & Hotels: No refunds are available for cancellations made less than 30
   Days before the start of the travel period. Refunds will only be issued in cases
   of natural disasters, pandemics, or war occurring within the country of the
   Days scheduled tour. This policy applies regardless of any other circumstances
   beyond the traveler’s control.
   
   
9. Cancellation
   Cancellation by Traveler: Cancellations must be submitted in writing. Refunds
   Are subject to the deposit policies and timelines outlined above.
   Cancellation by Agency: The agency reserves the right to cancel bookings due
   to unforeseen circumstances. In such cases, the traveler will be offered an
   alternative arrangement or a full refund.
   
   Important Note: Cancellation, prepayment, and refund policies vary depending on the tour type. For daily tours or tours lasting three days or less, the allowed cancellation or modification period is 48 hours prior to the tour departure.
   
   
10. Gratitudes (Tipping)
    Customary Tipping: In Egypt, it is customary to offer small tips to service
    providers as a gesture of appreciation for their service. This practice is similar
    to tipping norms in many other countries. It is polite to give tips to hotel/cruise
    staff, drivers, guides, and other service personnel who assist you during your
    travels.
    
    
    Discretionary Nature: While tipping is appreciated and encouraged, the
    amount is at your discretion based on the level of service received.
    Convenience Option: For your convenience, you may choose to add 10% of the
    total cost of your tour to your payment. The agency will then handle the
    distribution of tips to the appropriate service providers on your behalf.